How hot404 collects, uses, protects, and stores your personal information
hot404 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our gaming platform at https://hot404.cam and related services.
By creating an account with hot404 or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
This Privacy Policy applies to all users of hot404, including residents of Indonesia who access our platform for sports betting, casino games, live dealer entertainment, slot games, and other gaming services. We process your personal data in accordance with international data protection standards and applicable privacy regulations.
hot404 pledges to handle your personal data responsibly, transparently, and securely. We collect only the information necessary to provide our Services, verify your identity for regulatory compliance, process transactions, and enhance your gaming experience. We never sell your personal information to third parties for marketing purposes without your explicit consent.
hot404 acts as the data controller for the personal information collected through our platform. As the data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.
Data Controller Contact Information:
If you have questions, concerns, or requests regarding how we process your personal data, please contact us using the information provided in the "Contact Information" section at the end of this Privacy Policy.
hot404 collects various types of personal information to provide, maintain, and improve our Services. The categories of information we collect include:
When you register for an account or use our Services, you provide us with the following information:
| Data Category | Examples | Purpose |
|---|---|---|
| Account Registration Data | Full name, date of birth, email address, phone number, residential address, username, password | Account creation, identity verification, age verification (21+), communication |
| Identity Verification (KYC) Documents | Indonesian KTP (Kartu Tanda Penduduk), passport, driver's license, selfie photos, utility bills, bank statements | Regulatory compliance, anti-fraud protection, age verification, withdrawal processing |
| Payment Information | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet information (OVO, DANA, GoPay, ShopeePay), transaction history | Processing deposits and withdrawals, financial record-keeping, anti-money laundering compliance |
| Communication Data | Customer support messages, emails, live chat transcripts, feedback forms | Responding to inquiries, resolving disputes, improving customer service |
| Responsible Gaming Preferences | Deposit limits, loss limits, session time limits, self-exclusion requests | Implementing responsible gaming tools, player protection |
When you access hot404, we automatically collect certain technical and usage information:
We may receive information about you from third-party sources, including:
hot404 uses your personal information for the following purposes:
Note: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or contacting customer support. Opting out does not affect transactional communications necessary for service provision.
hot404 processes your personal data based on the following legal grounds:
Processing is necessary to fulfill our contract with you (the Terms and Conditions you agreed to when creating your account). This includes account management, transaction processing, game provision, and customer support.
Processing is required to comply with legal and regulatory obligations, including KYC/AML verification, age verification, record-keeping requirements under gaming licenses, and responding to lawful requests from authorities.
Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, service improvement, and analytics, provided these interests do not override your fundamental rights and freedoms.
For certain processing activities, particularly marketing communications and optional features, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
hot404 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:
All service providers are contractually obligated to maintain confidentiality and use your information only for the purposes we specify.
We may disclose your information to law enforcement, regulatory bodies, or government agencies when required by law, court order, subpoena, or to comply with gaming license obligations.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.
We may share your information with other third parties when you provide explicit consent for specific purposes not covered above.
hot404 employs industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.
hot404 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements.
For active accounts, we retain your personal data throughout your relationship with hot404 and for a reasonable period thereafter to comply with our legal obligations.
When you close your account, we will retain certain information for the following periods:
If your information is subject to a legal hold, investigation, litigation, or regulatory inquiry, we will retain the relevant data until the matter is resolved, even if it exceeds our standard retention periods.
After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. You can access much of this information directly through your account dashboard. For additional records, contact our Data Protection Officer.
If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most of your information through your account settings or by contacting customer support.
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Note that we may retain certain information to comply with legal obligations or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
You have the right to request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to protect your information from unauthorized access.
hot404 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content.
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how you interact with our Services.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of hot404. Consult your browser's help documentation for instructions on managing cookies.
hot404 integrates with third-party service providers to deliver gaming content, process payments, and enhance our Services. These third parties have their own privacy policies governing their use of your information:
hot404 is not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before interacting with these services.
hot404 operates internationally and may transfer your personal data to countries outside of Indonesia for processing and storage. These countries may have data protection laws that differ from Indonesian law.
When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
By using hot404 Services, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy.
hot404 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under 21 years of age. All users must verify their age during the KYC process using valid Indonesian government-issued identification (KTP, passport, or driver's license).
If we discover that we have inadvertently collected personal information from an individual under 21, we will immediately suspend the account, delete the information, and forfeit any funds in the account. Parents or guardians who believe their child has provided personal information to hot404 should contact us immediately at [email protected].
We take age verification seriously and employ multiple safeguards, including document verification and cross-referencing with third-party databases, to prevent underage gambling.
hot404 may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of hot404 Services after changes are posted constitutes acceptance of the updated Privacy Policy.
If you do not agree with the revised Privacy Policy, you should discontinue use of our Services and close your account.
If you have questions, concerns, or requests regarding this Privacy Policy or how hot404 processes your personal information, please contact us:
We aim to respond to all privacy-related inquiries within 30 days. For urgent data protection concerns, please mark your message as "Urgent" in the subject line.
For comprehensive information about your relationship with hot404, please also review:
All data transmitted to and from hot404 is protected with 256-bit SSL encryption, the same security standard used by major financial institutions.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours and yours alone.
Access, correct, delete, or port your personal data at any time. We respect your privacy rights and make exercising them simple and straightforward.
Clear, honest communication about what data we collect, how we use it, and who we share it with. No hidden data practices or confusing legalese.
Our data handling practices comply with international gaming regulations, KYC/AML requirements, and data protection standards.
Personal data stored on secure servers with firewalls, intrusion detection, access controls, and regular security audits to prevent breaches.
Our team is available 24/7 to address your data protection concerns and privacy-related questions.
View FAQ Terms & Conditions Return to Home